GENERAL QUESTIONS

Who is performing?

Check out our music page for the latest lineup. Make sure you subscribe so announcements are delivered straight to your inbox. Note: Artists and schedule are subject to change without notice.

Is there a schedule of performances?

Yes. Set times will be posted on the festival website a couple of days before the festival.

Where is the festival being held this year?

LA3C will be held at Los Angeles State Historic Park located at 1245 N Spring Street in Los Angeles, CA.

What are the dates for the event?

The festival will take place on December 10 and 11, 2022.

What are the festival hours?

LA3C will run from 1:00 pm to 11:00 pm PT on Saturday, December 10 and 12:00 pm to 10:00 pm PT on Sunday, December 11.

What is the festival bag policy?

You can find the festival bag policy here.

Is the festival rain or shine?

Yes! LA3C will take place rain or shine, so please plan accordingly.

Is the festival all-ages?

No. You must be 21 or older to attend LA3C. No one under 21 will be admitted, even with an accompanying adult. All attendees must show their government-issued photo ID at the gate. Driver’s license, Real ID, passport and passport card are all acceptable forms of government-issued photo IDs. Must be the actual document; not a copy.

Can I leave and re-enter on the same day?

No. There will be no re-entry.

What do I do if I lost something at the festival?

Please locate our Guest Services booth and we’ll do our best to assist you.

I have specific dietary restrictions. What types of food options can I expect?

The festival will bring together local and regional favorites from across Los Angeles, including vegan, vegetarian, and gluten-free options to satisfy a range of appetites and diets.

Can I get water onsite? Are there free water refills?

We will have free water refill stations, and we encourage attendees to bring empty water bottles.

Bottled water will also be sold at numerous vendor locations.

How can I volunteer for the festival?

Thank you for your interest but we are not accepting volunteers for this year’s event.

Will there be electrical outlets or charging stations for mobile phones?

Attendees that secure a charging locker at the festival will be able to safely charge their mobile devices there.

Each locker includes one 3 in 1 USB charging cable – features type C, lightning cable (Apple) and micro USB connectors, so you do not need to bring your own cables.

What are your social media accounts?

You can find LA3C on Instagram, Facebook and Twitter. #LA3C

I’m a journalist interested in covering the festival. How can I apply for press credentials?

For press & media inquiries, please email LA3C@sunshinesachs.com.

My company is interested in becoming a sponsor. Where do I reach out?

Which payment methods can I use during the festival?

The event is cashless. The festival accepts all major credit card issuers as well as mobile pay (Apple, Google, Samsung Pay).

TICKETS

What ticket types are available?

You can review ticket types here.

Are refunds available?

LA3C tickets are non-refundable.

If you are no longer able to attend the festival, you will have the opportunity to resell your tickets through Lyte, an authorized LA3C ticketing partner.

Artists and schedule subject to change without notice. Artist cancellation is not grounds for refund.

In the event that LA3C must be postponed, rescheduled or canceled, please stay tuned to this website, our social media and your email inbox for communication regarding refund options.

Please consult our Terms of Sale for further information.

Can I exchange my weekend ticket for a single day ticket?

No, downgrading your ticket is not possible through LA3C. All sales are final. Upgrading to a higher value ticket (for example, from single day to weekend or GA to VIP), is possible, subject to availability, via Front Gate Tickets customer support here.

If your plans have changed, the Official Lyte Fan-to-Fan Exchange is the place to exchange tickets for LA3C. For more information on the Fan-to-Fan Exchange please reach out to Lyte or Lyte support here.

Please consult our Terms of Sale for further information.

Can I resell my ticket?

If your plans change and you need to sell your ticket, our Fan-to-Fan Exchange  (Private Exchange) powered by Lyte gives you the opportunity to sell your ticket directly to a friend or another fan. The Fan-to-Fan Exchange ensures authenticity for buyers and provides security for sellers.

Simply set your price, obtain a unique link via Lyte’s Fan-to-Fan Exchange and use it to sell your ticket. Because Lyte is partnered with the event, the buyer will be issued a new barcode that is 100% authentic and guaranteed to work at the door.

If your ticket type has sold out, you also have the option to join the waitlist to sell your ticket directly back to Lyte. If there is demand for your ticket type, Lyte will make you an offer—sometimes more and sometimes less than you paid, depending on demand for tickets. Once Lyte receives a request for your ticket type, they will purchase your ticket to make it available to another fan.

All resale and returned tickets are paid out within three business day after the festival via Paypal.

The ticket type I want is sold out. What should I do?

Join the waitlist! Visit Lyte to request the ticket you’re looking for and lock in the price with a credit card.

Once Lyte gets a ticket you requested from another fan, you will be charged exactly what Lyte quoted you. No hidden fees. View or cancel your request at any time before it is fulfilled. Tickets will be delivered to you by Front Gate Tickets, LA3C’s primary ticketing partner.

Why are the prices sometimes higher than face value on the Fan-To-Fan Exchange?

Lyte prices are based on fair market value and may be higher than original prices if there are significantly more requests than tickets. However, Lyte’s prices are always lower than third-party websites. Lyte’s goal is to provide fans the best value option available for sold-out shows at the time of their return or request. To do that, Lyte takes into account supply (returns), demand (requests), and the prices on the secondary market and then provides the most competitive price for both sellers and buyers.

Have questions about buying or selling via Lyte?

Please contact Lyte here or visit their support page here.

How does the layaway payment plan work?

The layaway plan includes a down payment at the time of purchase and subsequent payments until the ticket is fully paid off. The down payment and subsequent amounts are based on the date of purchase, the number of payments and the number of tickets purchased.

Ticket prices include a layaway fee, termination fees and taxes.

Defaulting on payments may result in cancellation of your order and the loss of a termination fee. You will be granted a 10-day grace period from each scheduled payment date to process any missed payments, and instructions will be emailed from Front Gate Tickets to do so. If your payment is not made in full by the 10th day after the payment due date, your order may be cancelled and you will forfeit the termination fee in addition to the layaway fee.

Layaway is no longer available. November 8 was the last day to take advantage of a payment plan.

Can I purchase tickets over the phone?

No, LA3C festival tickets are sold exclusively online.

Will I be able to buy tickets at the event?

Tickets can be purchased at any time via LA3C’s authorized partners until they are sold out. Tickets will NOT be sold at the box office. If tickets are still available on the day of the event, you’ll be directed to make your purchase online.

What if I have a question about my order?

If you need help with any aspect of your order, please reach out to the LA3C ticketing partner you purchased your ticket through and their customer service team will offer assistance. Front Gate Tickets can be reached here. You can reach Lyte here.

I bought tickets from a "friend" / scalper / third party. How can I verify the ticket is legitimate?

We can only guarantee tickets purchased through the festival from our authorized ticket partners, Front Gate Tickets and Lyte.

Can I upgrade my ticket?

You can request an upgrade to your ticket type by reaching out to Front Gate Tickets for assistance here. Please note, upgrades are subject to availability.

What do I need to bring with me for Will Call pick up?

Will Call will be located in the box office. Please bring your ticket order confirmation and a government-issued ID that matches the name on the order. Without these items, you may be denied entry to the event and no refund will be issued.

TRANSPORTATION

How do I get to the festival?

There is no parking at Los Angeles State Historic Park and parking is very limited in the surrounding neighborhood. The best transportation option is Metro via the Chinatown stop, which is steps from the festival entrance. Learn more here.

Go Metro and take the L Line (Gold) to Chinatown Station. Plan your trip on the Transit app or call 323.GO.METRO.

Pay Before You Board

  • Save time and skip the line! Download the TAP App or load your TAP card with round-trip fare before the game and avoid long lines at TAP vending machines after the concert
  • Round Trip – $3.50 (includes transfers to other Metro lines for up to 2 hours to complete a one-way trip)
  • Day Pass – $7

Tap Your Card on the Turnstile or Validator When Boarding or Transferring

  • Use one TAP card per person only
  • TAP cards cannot be shared; each person must have their own TAP card

LA State Historic Park can also be reached via Metro Bike Share. A one-way trip is just $1.75 for every 30 minutes. Passes can be purchased online, through taptogo.net, in the Metro Bike Share app or at any Metro Bike Share kiosk.  The closest stations to LA State Historic Park are at Spring & College and Hill & College.

We also recommend ride share via Lyft or Uber.

ADA ACCESSIBILITY

Is the festival ADA accessible?

LA3C is an accessible event. The venue is navigable for people with mobility disabilities. The event is held on natural terrain with primarily grass, but also sections with dirt and loose gravel. There are accessible routes, some being gravel, connected throughout the venue including parking, entrances, stages, ADA viewing areas, vendors, and all other activity areas. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are permitted to be brought into the event as well. If you need to recharge your motorized mobility device, you may do so at the Accessibility Services Hub. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.

We will not be providing wheelchair or scooter rentals.

Will there be ADA parking?

There is no onsite parking for this event. There is very limited publicly accessible parking available near the festival on a first-come, first-served basis to vehicles displaying a state-issued handicapped plate or placard. Once this limited parking is full, free street parking and paid private lots are available nearby, however, public transportation and rideshare options are strongly encouraged. 

What are the best options for getting to the event?

Designated rideshare/loading/unloading zones will be located near the festival entrance. Guests with disabilities may be dropped off near the festival entrance off North Spring Street & North of College Street. Guests with disabilities may be picked up at the corner of Alpine Street & N Alameda Street.

The Metro’s Gold Line Chinatown Station is a short distance from LA State Park. For more information on The Metro and to find the nearest stop near you, please visit their website here. Metro strives to ensure that its services (including over 200 bus and rail routes) are fully accessible to all of our customers, including those with disabilities. More information on this can be found here.

Will there be an ADA entrance?

There will be a designated ADA entry lane, shared with VIP, located at the intersection of N Spring St and Sotello St. Disabled guests may use these lanes to safely enter the venue. After using the ADA entry, please visit the Accessibility Services Hub immediately after so that you can keep using the ADA entry for the following show days.

Who can help me with accessibility at the festival?

Attendees wishing to utilize accessibility services at the event will be required to wear an ADA wristband credential. The ADA wristband credential may be obtained at our Accessibility Services Hub, which will be conveniently located inside the venue.

There is no ADA pre-registration before the event – this is all done onsite at the event. The exact location of the Accessibility Services Hub will be labeled on the event map when it is released. At this location, you can: 

  • Get your ADA wristband credential 
  • Get your ADA questions answered 
  • Learn about our accessibility services 

Wristband Policies:

  • If you have a two-day ticket, ADA wristbands are good for the whole weekend 
  • DO NOT remove your wristband for the entire duration of the event 
  • One companion wristband will be issued for each disabled patron (exceptions will be made for families with young children) 
  • If a disabled guest wants to switch their companion, please bring the old companion wristband to the Accessibility Services Hub to be reissued 

Does the festival offer accessible viewing areas?

There will be accessible viewing areas made available to ADA patrons at designated stages. To gain access to these areas, please visit us at the Accessibility Services Hub.

Accessible Viewing Area Policies:

  • Companions may be asked to stand in the back if capacity is reached
  • Patrons and companions may not smoke in these areas
  • Patrons may not save spots
  • Do not block the view of the guests behind you

Does the festival offer accessible restrooms?

Accessible restrooms are available. Please ask any of our customer service helpers to direct you.

Does the festival allow service animals?

Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.

The following guidelines must be followed:

  • All service animals must be registered with the ADA department upon entry into the event
  • All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls
  • Service animals must be housebroken and should use the service animal relief area
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
  • All service animals should have legally required vaccinations (which ADA staff may ask to see for verification)

We ask that you do not leave your animal in your car while you’re inside the event, as vehicles without air conditioning on may become too hot and unsafe for any animal.

Can I rent a wheelchair?

LA3C will not be providing wheelchair or scooter rentals.

Does LA3C offer ASL interpreters?

We accept requests for any of the following services:

  • ASL Interpretation
  • Other forms of Effective Communication, including large format print/braille literature, guided tours for guests with visual disabilities, and assisted listening device systems.

Requests for these services must be emailed to us at least 21 days prior to the event to allow for sufficient preparation. The deadline for this event is November 10, 2022. To submit a request, please email us at requests@tenfiftyent.com with the subject line “LA3C Request”.

What additional services does the festival offer?

  • First Aid: We have several First Aid locations throughout the venue, noted on the event maps and mobile app, if available. Professional medical staff can help you with your medical needs at these locations.
  • Special Dietary Needs: The event will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at La3cada@gmail.com for further assistance.
  • Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medic team at the event entry. 
  • Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assisted listening device systems or another accommodation not listed, please reach out to us at La3cada@gmail.com.

What if I don’t see the answer to my ADA-related question listed here?

LA3C will consider any request by a guest with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.In continually trying to make our event more accessible, we encourage you to contact us at La3cada@gmail.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.

LOCKERS

Will there be lockers available for rent?

Yes, lockers will be available to rent prior to the festival on a first-come basis. VIP ticket holders will have priority access to advance rentals online.  If the lockers do not sell out online prior to the event, there will be a limited amount available to rent at the event.

Large locker* size: 11” wide x 13.5” high x 18” deep
Medium locker size: 11” wide x 8” high x 18” deep

*Large lockers are only available for two-day rentals

Each locker includes one 3 in 1 USB charging cable – features type C, lightning cable (Apple) and micro USB connectors, so you do not need to bring your own cables.

How do I claim my locker?

Once at the event, on the day of your reservation, please proceed to the locker location with your government-issued ID, identification card or passport matching your order confirmation to check-in. You will be issued a wristband with your locker number and lock combination. DO NOT LOSE THIS WRISTBAND! We will provide you with a lock for your locker.

Can I request more than one wristband so my friends and I can share a locker?

No problem, just request one during check in.

What happens if I lose my wristband?

If you lose your wristband, head to the locker location with your government-issued ID, identification card or passport matching your order confirmation. Your order will be looked up and you will be re-issued a new wristband. For the security of your items, the lock combination on your locker will be changed.

Can I transfer my rental to someone else?

Yes, you sure can. Please send an email to contact@locknrock.com with the subject line ‘LA3C Lockers’ with your name, your order confirmation number and the name of who you’d like to transfer your locker to. They will need to show their government-issued ID, identification card or passport in order to pick up their wristbands.

When do the lockers open and close?

The lockers will open when the festival grounds open to guests and will be open during festival hours. You will have unlimited access to your locker during your reservation period and can come and go as you wish.

Can I leave items in my locker overnight?

Yes, as long as your items are picked up by the end of the day on the last day of your reservation.

What happens if I leave items in my locker longer than my reservation period?

These items will be considered abandoned property and will be turned into the event Lost & Found. The contents of each locker with leftover items will go into a bag and be labeled, individually. You will need to pick up your items from the Lost & Found.

I lost my receipt, how do I claim my locker?

Please send an email to contact@locknrock.com. If you are already at the event, proceed to your appropriate locker location with your government-issued ID, identification card or passport and assistance will be provided to you.

Do you have a question that wasn’t answered here?

Email contact@locknrock.com with subject line ‘LA3C Lockers’.